Refund Policy

1. Overview

We strive to ensure your complete satisfaction with our software services. This Refund Policy outlines the conditions under which refunds are granted for our subscription plans. By subscribing to our services, you agree to the terms described below.

2. Refund Eligibility

Initial Subscription Payment:

You are eligible for a full refund if you request it within 30 calendar days from the initial purchase date. This guarantee applies regardless of whether your initial subscription payment was made at a promotional or discounted rate. Please note that subsequent payments may be subject to different pricing as updated in your subscription plan.
Monthly Subscription Charges:

For recurring monthly charges, you are eligible for a full refund if you request it within 14 calendar days from the date of the monthly charge.
Cancellation Instructions:

You may cancel your subscription at any time. To avoid being charged for the next billing cycle, you must cancel at least 24 hours before the end of your current subscription period via your account settings or by contacting us at [email protected]. Cancellation will take effect at the end of your current paid term, and refunds will only be available within the specified periods.

3. Refund Request Process

How to Request a Refund:

To initiate a refund, please contact our Customer Support team at [email protected] with your account details and a brief explanation for your refund request.
Processing:

Once your refund request is received and deemed eligible, your refund will be processed and credited to the original payment method within 5-10 business days.

4. Case-by-Case Considerations

In certain circumstances, we may consider partial refunds or subscription extensions on a case-by-case basis. Such requests will be evaluated at our discretion. If you believe you have a special case, please contact our Customer Support team for further assistance.

5. Third-Party Purchases

If you purchased our software through a third-party provider (e.g., App Store, Google Play, or an authorized reseller), your refund eligibility and process may differ. We are unable to process refunds for purchases made through these platforms. Please refer to the refund policies of the respective provider for further information.

6. Post-Refund Procedures

Once a refund is processed:

Your access to our software applications and services will be terminated.
All associated features and benefits will no longer be available.
We recommend uninstalling our software to avoid any potential issues.